Delivering Happiness

Delivering Happiness

Delivering Happiness

#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. To learn more about the book, go to www.deliveringhappinessbook.com.

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Product Details :

Genre : Business & Economics
Author : Tony Hsieh
Publisher : Grand Central Publishing
Release : 2010-06-07
Total Pages : 272 Pages
ISBN : 044657631X


Beyond Happiness

Beyond Happiness

The co-founder and CEO of Delivering Happiness updates the Delivering Happiness model for our new abnormal, showing organizations of every kind how to cultivate a culture that can adapt to change, be highly profitable, and support all its people...starting with yourself. *WALL STREET JOURNAL BESTSELLER* *Named a Top Business Book of 2021 by Forbes* Jenn Lim has dedicated her career to helping organizations from name-brand industry leaders to innovative governments build workplace cultures that benefit both their employees and their bottom line, with less employee turnover, greater engagement, and higher profits. Her culture consultancy, Delivering Happiness, demonstrates the profound impact happiness can have on businesses' ability to thrive in our ever-changing times. In this book, she clearly and concretely shows the way the model works in a hyper-connected fast-paced world, beginning with each individual defining their sense of values and purpose (the ME), and rippling through the organization ecosystem (the WE and the COMMUNITY) in waves of impact. Drawing on a deep understanding of the science of happiness, Jenn shows how bringing your whole self to work allows you to do your best work every day -- no matter what role you play at your company or what crisis might come at you next. She explains how true happiness comes from living your true purpose, and offers case studies to show how companies can help individuals align their purpose with the company mission. This innovation in organizational design and company culture is no longer a nice-to-have. It’s the future of work, and it’s here now. In this life-changing guide, you'll be empowered to find greater purpose in your own life and career, and to spread that power to others in your business and beyond.

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Product Details :

Genre : Business & Economics
Author : Jenn Lim
Publisher : Grand Central Publishing
Release : 2021-10-12
Total Pages : 265 Pages
ISBN : 9781538736890


Passion Purpose

Passion Purpose

Provides an overview of the big issues in the business world today, with firsthand accounts from young leaders tasked with tackling these issues head on.

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Product Details :

Genre : Business & Economics
Author : John Coleman
Publisher : Harvard Business Press
Release : 2012
Total Pages : 312 Pages
ISBN : 9781422162668


Happy At Any Cost

Happy At Any Cost

From award-winning Wall Street Journal reporters, “a startling portrait of one of our greatest tech visionaries, Zappos CEO Tony Hsieh” (Robert Kolker, author of Hidden Valley Road), reporting on his short life and untimely death and what they mean for our culture’s pursuit of happiness. Tony Hsieh—CEO of Zappos, Las Vegas developer, and all-around beloved entrepreneur—was famous for spreading happiness. He lived and breathed this philosophy, instilling an ethos of joy at his company and outlining his vision for a better workplace in his New York Times bestseller Delivering Happiness. He promoted a workplace where bosses treated employees like family members, where stress was replaced by playfulness, and where hierarchies were replaced with equality and collaboration. His outlook shaped Silicon Valley and the larger business world. Hsieh used his position at work to integrate levity into a normally competitive environment. He aspired to build his own utopian cities, pouring millions of dollars into real estate and small businesses, first in downtown Las Vegas, Nevada—where Zappos was headquartered—and then in Park City, Utah. He gave generously to his employees and close friends, including throwing infamous Zappos parties and organizing gatherings at his home, an Airstream trailer park. When Hsieh died suddenly in November of 2020, the news shook the business and tech world. Wall Street Journal reporters Kirsten Grind and Katherine Sayre quickly realized the importance of the story because of Hsieh’s stature in the industry, but as they dug into the details of his final months, they realized there was a bigger story to tell. They found that Hsieh’s obsession with happiness masked his darker struggles with addiction, mental health, and loneliness. In the last year of his life, he spiraled out of control, cycling out of rehab and into the waiting arms of friends who enabled his worst behavior, even as he bankrolled them from his billion-dollar fortune. Happy at Any Cost sheds light on one of the most venerated, yet vulnerable, business leaders of our time. It's about our culture’s intense need to find “happiness” at all costs, our misguided worship of entrepreneurs, the stigmas still surrounding mental health, and how the trappings of fame can mask all types of deeper problems. In turn, it reveals how we conceptualize success—and define happiness—in our modern age.

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Product Details :

Genre : Biography & Autobiography
Author : Kirsten Grind
Publisher : Simon and Schuster
Release : 2022-03-15
Total Pages : 320 Pages
ISBN : 9781982187002


Onward

Onward

In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company's comeback and continued success. In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its financial health and bring the company back to its core values. In Onward, he shares this remarkable story, revealing how, during one of the most tumultuous economic periods in American history, Starbucks again achieved profitability and sustainability without sacrificing humanity. Offering you a snapshot of the recession that left no company unscathed, the book shows in riveting detail how one company struggled and recreated itself in the midst of it all. In addition, you’ll get an inside look into Schultz's central leadership philosophy: It's not about winning, it’s about the right way to win. Onward is a compelling, candid narrative documenting the maturing of a brand as well as a businessman. Ultimately, Schultz gives you a sense of hope that, no matter how tough times get, the future can be more successful than the past.

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Product Details :

Genre : Biography & Autobiography
Author : Howard Schultz
Publisher : Rodale Books
Release : 2012-03-27
Total Pages : 368 Pages
ISBN : 9781609613464


Crush It

Crush It

In Crush It!, online marketing trailblazer Gary Vaynerchuk tells business owners what they need to do to boost their sales using the internet—just as he has done to build his family’s wine store from a $4 million business to a $60 million one. Crush It! will show readers how to find their passion, then step by step how to turn it into a flourishing, monetized business.

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Product Details :

Genre : Business & Economics
Author : Gary Vaynerchuk
Publisher : Harper Collins
Release : 2009-10-13
Total Pages : 160 Pages
ISBN : 9780061959332


Delivering Happiness A Round Table Comic

Delivering Happiness A Round Table Comic

The CEO of the successful online shoe retailer Zappos explains, in graphic novel format, how he used the science of happiness to boost sales and deliver contentment to his employees, customers, investors, and vendors.

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Product Details :

Genre : Business & Economics
Author : Tony Hsieh
Publisher : Writers of the Round Table
Release : 2012-03
Total Pages : 80 Pages
ISBN : 1610660242


The Effortless Experience

The Effortless Experience

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.

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Product Details :

Genre : Business & Economics
Author : Matthew Dixon
Publisher : Penguin
Release : 2013-09-12
Total Pages : 258 Pages
ISBN : 9781591845812


Workplace Wellness That Works

Workplace Wellness That Works

A smarter framework for designing more effective workplacewellness programs Workplace Wellness That Works provides a freshperspective on how to promote employee well-being in the workplace.In addressing the interconnectivity between wellness andorganizational culture, this book shows you how to integratewellness into your existing employee development strategy in morecreative, humane, and effective ways. Based on the latest researchand backed by real-world examples and case studies, this guideprovides employers with the tools they need to start making adifference in their employees' health and happiness, and promotingan overall culture of well-being throughout the organization.You'll find concrete, actionable advice for tackling the massiveobstacle of behavioral change, and learn how to design andimplement an approach that can most benefit your organization. Promoting wellness is a good idea. Giving employees theinspiration and tools they need to make changes in their lifestylesis a great idea. But the billion-dollar question is: what dothey want, what do they need, and how do we implement programs tohelp them without causing more harm than good? WorkplaceWellness That Works shows you how to assess your organization'sneeds and craft a plan that actually benefits employees. Build an effective platform for well-being Empower employees to make better choices Design and deliver the strategy that your organizationneeds Drive quantifiable change through more creativeimplementation Today's worksite wellness industry represents a miasma ofcompeting trends, making it nearly impossible to come away withtangible solutions for real-world implementation. Harnessing abroader learning and development framework, Workplace WellnessThat Works skips the fads and shows you how to design a smarterstrategy that truly makes a difference in employees'lives—and your company's bottom line.

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Product Details :

Genre : Business & Economics
Author : Laura Putnam
Publisher : John Wiley & Sons
Release : 2015-06-08
Total Pages : 352 Pages
ISBN : 9781119055723


The Power Of Wow

The Power Of Wow

Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.

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Product Details :

Genre : Business & Economics
Author : The Employees of Zappos.Com
Publisher : BenBella Books
Release : 2019-10-22
Total Pages : 272 Pages
ISBN : 9781948836821